You would only apply for a new passport if you fit under one of these criteria:
When you apply on our website, an agent will get a notification with your information and call you to verify your application details.
After Step 1 is completed you would be given a list of requirements to complete and items to gather to submit when processing your application
Once confirmed by an expert you can mail in or walk into our office location to submit your application package
After your application is completed it will be either shipped back to you or you would have the option to collect it at our office location, which ever is more convenient for you